Hello,
this 820-4924 was waterdamaged. The customer claims, that he dryed it and it was working after that except one problem. He can start it and log into his account but as soon as he enters the OS Keyboard and Trackpad aint working anymore.
I cleaned the (minor) corrosion and put it in the ultrasonic after that but no change so far. I know that keyboard and trackpad are connected via USB in BIOS and via SPI in OS (if i dont mixed that up) but would that explain that he can still log in?
I had an Air here with similar problem but on that one i could not enter the password with internal keyboard (while keyboard was working in bios)...
With external keyboard and mouse everything works fine.
Any help appreciated.
this 820-4924 was waterdamaged. The customer claims, that he dryed it and it was working after that except one problem. He can start it and log into his account but as soon as he enters the OS Keyboard and Trackpad aint working anymore.
I cleaned the (minor) corrosion and put it in the ultrasonic after that but no change so far. I know that keyboard and trackpad are connected via USB in BIOS and via SPI in OS (if i dont mixed that up) but would that explain that he can still log in?
I had an Air here with similar problem but on that one i could not enter the password with internal keyboard (while keyboard was working in bios)...
With external keyboard and mouse everything works fine.
Any help appreciated.