Search results

Sorry to bring this to the top of the forum again but I got some more feedback from the customer earlier today. He took the Macbook back to Apple and they diagnosed the issue as a faulty trackpad cable, as did a few of you on here. He left it to be done, telling me that I didn't know what I was...

Huh... well there you go. The customer took the A1502 back to the local Crapple store and they have taken it away for diagnostic, with an initial quote of just shy of £500 for the repair. The customer has given them authorization to just go ahead and repair the Macbook. I am sure there must of...

Hi Alan.L I will have to await for the customer to now bring it back. for the meantime I have lent him a bluetooth keyboard and mouse. I will update with the results ASAP. Thanks.

Anyone? Should I say to the customer there is no repair possible and quote for a replacement logic board?

OK. so an update. Trackpad and trackpad cable changed..... no change. Filevault turned off. 10 hours to de-encypt the ssd... no change.

Thank you for your reply 2imformaticos. I understand what your saying. Question I have is, if I power on, press and hold the option key I do not get the chance to choose a boot device, so the keyboard is not operating before even reaching the operating system. It goes straight to the logon...

Thanks for your answer ALB-Repairs. If I have disconnected the trackpad cable, would this not eliminate the trackpad as a cause? Even with it disconnected the keyboard fails to work.

Hi Louis and the gang:D from the otherside of the pond. My name is Marc and I am from the London/ Essex borders. Spoken to Louis a few times via email and now in the need of some assistance. Here is the issue. Macbook Pro A1502 early 2015. Came to me with a broken screen and a booting issue...