Outofwhack
Member
My customer has 20 years of photos on an old A1278 Macbook but she has long forgotten her password.
When I try and reset the password the macbook presents me a screen with
Serial Number. xxxxxxxxxx
and
Record number xxxxxxxxxx
and says call Applecare but when I ask the owner to call them she was fobbed off by the Apple staff saying it wasnt possible.
Can anyone inform me that it is possible and I should try harder with Apple staff?
When I try and reset the password the macbook presents me a screen with
Serial Number. xxxxxxxxxx
and
Record number xxxxxxxxxx
and says call Applecare but when I ask the owner to call them she was fobbed off by the Apple staff saying it wasnt possible.
Can anyone inform me that it is possible and I should try harder with Apple staff?