Send my board to KTelectronic and now ?broken beyond repair?

[Middle-ground-is-gone]

I don?t know if I can post it here, but I?m still mad about it.
I sent my working but with issues logic board (A1534, early 2016 1.2GHz/8GiB/512GB) to KT electronics, now they said they broke it beyond repair and want me to pay $320 for a replacement that?s half of my storage.

The customer service don?t understand what I said (or don?t want to) most of the time, slow response, I have no idea what their technicians were doing, I?m generally disappointed. They didn?t send it back yet so I don?t know what?s going on, of course they will say it?s the same as I sent it in ? total bs because it used to boot!

When I sent it in:
1. Keyboard backlight is not working.
2. Trackpads from 2016 will get overheat, but 2017 will work.
otherwise functional.

I did some simple tests for some components around keyboard connectors (have 820-00244 schematics), I didn?t find anything wrong with my limited knowledge, other than the R4870, which used to be 100K but only read 91K.

I will keep updating this post, hopefully figuring something out if I can. From now on, I will either send my boards to trustful names, or not at all.

 

[Middle-ground-is-gone]

I got admit, I like to taking things apart and thinking about modifications, that?s why I?m having these issues the first place. I broke the keyboard backlight myself, causing issues on the board, I admit. I tried my best to explain this complicated situation, because I hope they read it and taking care of it. They don?t. One time they actually makes the keyboard light up again, i thought it?s finally over and want them to send back, but they want to ?stress test my board for 8 hours?. I shouldn?t listen to them the first place!

 

[Middle-ground-is-gone]

I?m little more calm now so I will explain it further. I was afraid they don?t understand my problems first so I prepared a detailed explanation, showing their symptoms and what my simple diagnosis was.

two weeks after I sent the board, I got their reply to access my user password, thankfully I locked it up before shipped out. I told them that links to my iCloud Keychain, nor you have to access to test it out ? that?s what the misunderstand begins.

They think when I said ?Overheat?, I?m referring my CPU did, but I already made it clear that is my Trackpad, something on the board is killing my trackpad, the system will run just fine. So I explained to them again (pic 1)

Then what?s their response? (pic 2)

Now I have to wait two more days to get them listen to me.


Next week, I asked them did they read my response, of course they didn?t. (Pic 3)

I have to repeat myself again, this time they seems understood (but in reality, they didn?t), so I thought, well, the backlight is working again, there?s no more overheat under it, so it must be good. I want them to send it back ? but they keep bragging to do a ?stress test? just to see ?it works fine?. That means, they still want to going into my system, testing things they shouldn?t be doing if they understand the problem.

I hate myself when I agreed on their nonsense.

 

[Alan.L]

this thread is more suitable for discord or facebook group. All A1534 boards are sucks. soon or later these boards will die from CPU thermal issue because apple didn't add a cooling fan.

 

[Middle-ground-is-gone]

this thread is more suitable for discord or facebook group. All A1534 boards are sucks. soon or later these boards will die from CPU thermal issue because apple didn't add a cooling fan.

You know the issue I was talking about isn?t because passive cooling, right?

I do want to use this thread later if I could do the repair myself.

Anyway, here?s what happened today, they?re just too lazy to response.

edit: they respond. Unfortunately they still didn?t tell me what they?re doing, what?s their problem and my board now they turned a working board to ?unrepairable?.

I will wait for my board and see what I can do. Might just go through all that schematics as well get a hot air station.

Only making matters worse, great people, I?m impressed.