820-01041- your computer restarted because of a problem

[werickoliveira]

I have an 820-01041-A that had a problem "your computer restarted because of a problem" this is a MacBook pro touch bar 15" 2018 A1990 I did a restore through Apple configurator 2 and reinstalled the system to eliminate possible software problems. However, I still have the same error, the machine does not go beyond the initial loading on the apple and restarts showing the error: "your computer restarted because of a problem" .
Any idea what I can look at?

 

[2informaticos]

Do you get any error starting in diagnostic mode?
Also check if goes away in safe mode.

 

[werickoliveira]

I didn't receive errors in diagnostic mode, and in safe mode I can turn on the Mac.
One detail that might be important to mention is that during normal startup, before it shuts down, the cooler accelerates and shuts down on the loading screen.

 

[werickoliveira]

When turning on the machine I received a panic error

"panic(cpu 0 caller Oxffffff7f9d66eeda): "virtual bool IOAccelDisplayMachine::display_mode_did_change(uint32_t):
AMDRadeonAccelerator driver returns false" @IOAccelDisplayMachine. cpp:345
Panicked task 0xffffff86ece18428: 9 threads: pid 143: WindowServer
Backtrace (CPU 0), panicked thread: Oxffffff9albe6bb30, Frame: Return Address"

 

[2informaticos]

Bad GPU, if machine loads macOS in safe mode.
Even the error message points to GPU...

 

[werickoliveira]

thank you.