Hello.
I have a customers Macbook Pro A2141 that appears dead, no fans or display but trackpad does click.
Customer reported that it worked fine last use, and that it hasn't been dropped.
I removed the back cover, and, apart from dust, no other sign of any liquid ingress or other issues.
It reports 20v on all 4 USBC ports, in both orientations.
When connected to another mac (A1708 running Ventura 13.6.5), Apple configurator (2.16) shows the MBP to be in recovery mode.
I selected "Advanced-revive device", but it fails with the following message:
"The system cannot be restored on this device amrestoredomain error 6.
I tried the revive three times, with the same error each time.
I put the unit into DFU mode, after some difficulty, and retried the revive again, three times, but it also fails with the same error.
I've tried with a couple of different USBC cables just in case.
The customer would like the data of course.
Any suggestions would be greatly appreciated, once again.
I have a customers Macbook Pro A2141 that appears dead, no fans or display but trackpad does click.
Customer reported that it worked fine last use, and that it hasn't been dropped.
I removed the back cover, and, apart from dust, no other sign of any liquid ingress or other issues.
It reports 20v on all 4 USBC ports, in both orientations.
When connected to another mac (A1708 running Ventura 13.6.5), Apple configurator (2.16) shows the MBP to be in recovery mode.
I selected "Advanced-revive device", but it fails with the following message:
"The system cannot be restored on this device amrestoredomain error 6.
I tried the revive three times, with the same error each time.
I put the unit into DFU mode, after some difficulty, and retried the revive again, three times, but it also fails with the same error.
I've tried with a couple of different USBC cables just in case.
The customer would like the data of course.
Any suggestions would be greatly appreciated, once again.
