A2442 820-02098 not charging

[hgoncalves]

Hi.

I have an A2442 820-02098 not charging the battery. It powers on with charger, but it dosen' charge battery.

Already tried a known good battery but same result.

I have no idea where to start.

Can you help?

 

[2informaticos]

Any fault history available?
The battery isn't recognized at all?

 

[hgoncalves]

Hi.

Client says it stoped working. I'm not sure if the battery is recognized in system, but even with a good battery, it shuts down when disconnected from th power supply.

Right now, I can't even boot. It stays in the loading bar, even in safe mode.