Macbook pro Retina A1502 - Trackpad and Keyboard stuck

[lagadatorumea]

Hi, my client macbook Pro retina Macbook pro Retina A1502. Trackpad and Keyboard jams/stuck sometimes and does not work to click on. When I use external keyboard and mouse its working fine.

What could be the problem?

 

[JohnB8812]

What Mac is this? 2015? 2014? If it’s a 2015 inspect trackpad and trackpad flex for corrosion

 

[lagadatorumea]

What Mac is this? 2015? 2014? If it’s a 2015 inspect trackpad and trackpad flex for corrosion

Thanks for quick reply.. Would u suggest I put it through the Ultra sonic cleaner?

 

[phuketmymac]

If 2015 model, try another flex cable. These always fail.

 

[lagadatorumea]

If 2015 model, try another flex cable. These always fail.

Thanks phuketmymac.. I will order a new flexcable.. and try it out..

does anyone else have any other suggestion i could troubleshoot?

 

[ThisIsWes:AASP]

I second phuketmymac. The 2015s have a cable that runs over the battery and between the case. This commonly fails due to the MacBook being held with 1 hand and also from small particles becoming stuck to the flex cable tape underneath and pressing into the cable. I see this about 1-2 times a week.
This model uses ForceTouch. 2013-2014 A1502's do not and are similar to previous models, with a lip and button. This could simply be dirt around the lip. Unfortunately, this is not very user serviceable, as the battery is glued in and would need to be removed to access the TP.

Easiest way to tell if its a 2015 is when the machine is off, the trackpad will not click at all. (Of course if your mechanism is stuck, this doesnt help).

 

[dukefawks]

It is the flat cable in most non liquid damaged cases.

 

[lagadatorumea]

It is the flat cable in most non liquid damaged cases.

Thanks duke.. Great support..