Mapping TP and Keyboard

[Rford]

This is for a MBA 11". I have a new TP for a MBA 11". The function keys don't work, just "error chime". The seller of the TP said this is to be expected for a new oem part... well here is what they said. I was wondering if anyone knows about this.

"Thanks for getting in touch! What you're describing is expected behavior for a new OEM part. Please netboot the unit while connected to your local AST 2 server, and run Trackpad Keyboard Mapper to write the appropriate regional information to the device firmware. For additional details, please reference GSX article TP1016."

Is this only for certified Apple technicians?

 

[Gurmon]

yep, AST2 only, unless someone starts taking dumps of the TP flash for each keyboard version.

Time to find a friendly AASP. or tell Apple Store function buttons stopped working.

 

[larossmann]

There is some program that you can use to remap the keys. I'm going to ask what they use tomorrow. I haven't replaced a keyboard since 2013.

 

[Rford]

larossmann that would be of great help. Thank you.

 

[dukefawks]

Find another trackpad that is matching your keyboard or get someone with AST to set the trackpad to the correct keyboard.
If you dick around with a software solution this will screw up after a reinstall or update.