A1398 , Problem while loading OS update

[manumathew.017]

A1398 - Google Drive

drive.google.com

error - “An error occurred loading the update “

Consistently failing OS update,
I have tried with high speed internet
Tried with new ssd

 

[2informaticos]

Try to install an older macOS version; directly from USB.

 

[manumathew.017]

Unfortunately the restore option is failing when I try from an external SSD.
Please find the error details attached in the link.
Also tried to install macos X (using Ctrl+R) I got the same error again.

 

[2informaticos]

Try with LAN connection, instead of WiFi...

 

[manumathew.017]

Tried LAN, but That doesn't help. For the time being, I have used a pre-loaded internal SSD But a bit afraid that customer will face the same problem when they get the upgrade option.

 

[manumathew.017]

I have tried to upgrade the os from preloaded bigsur to Montero while upgrading it's stopped
" Installation can not proceed because the installer is damaged"
What does it mean ?

 

[manumathew.017]

IMG_0468.HEIC

drive.google.com

 

[2informaticos]

Does the client really need Monterey?
It is known for getting strange issues; not recommended for old machines.

Try inserting an SSD upgraded to Monterey on other machine.

 

[manumathew.017]

Please note that the issue is not just for Monterey, It's failing to load any OS including old OS's

 

[2informaticos]

"I have used a pre-loaded internal SSD
----------------------------------------------
I have tried to upgrade the os from preloaded bigsur to Montero"
I was thinking you've already booted an old macOS.
If yes, explain to the client and tell him to keep actual version.