Apple MacBook Air A2337/ Exclamation mark on the screen

[zeydullak]

Hi guys,

I have Apple MacBook Air A2337. The MacBook turns on normal. You can hear the chime. Then it shows exclamation mark on the screen and writes down below support.apple.com/mac/restore. Does it mean that SSD is dead? I attached photo. Please advise, Thank you

 

[2informaticos]

Doesn't seem to be bad SSD, if you get image.

You should try DFU...

 

[zeydullak]

We were able to enter DFU mode and will try to revive the the MacBook, if that does not work what would be the next step?

 

[zeydullak]

As we were trying to revive the MacBook a pop-up told us a system update is required, how do we proceed and and what option do we choose?

 

[2informaticos]

Update...

If no data, go for restore instead.

 

[zeydullak]

The laptop now comes to Activate Mac screen. Why is that?

 

[2informaticos]

Ask the client for his Apple account data.
I think an option about using old macOS password should be present also.

 

[zeydullak]

The laptop says now it has "Failed to create activation request."

What could be the issue and how to approach it or get around it?

 

[2informaticos]

Try new installation and post a picture of the activation screen.

The machine may need to be deleted from Apple account, in order to disable activation required message.