What POS system do use use? (Point Of Sale)

[Apple Repair Shop]

I'm currently using Square https://squareup.com
Pros: Good for the clients experience reliable great software interface saves me time accounting.
Cons: 2.7% interest
Considering switching to Capital One Spark. https://www.capitalone.com/small-business-bank

 

[larossmann]

I use repairshopr because I can bitch at Troy when I need something added. Custom statuses, check.Integration on an item-by-item basis with quickbooks, check. This makes it easy to see what type of repairs I've done, which were mail-in vs. local, etc.

Repairshopr can integrate with asterisk so that my PBX can use repairshopr to bring up caller ID. When a new call comes in, I can see the name of the customer and the status of the ticket. So I can tell if it is a call I should pick up immediately, or something to let the salesguy pick up because that call will be a nightmare, or if it is a new customer that has never been here.

Small stuff like that makes it worth every cent.

 

[CleverTech]

We currently are using Intuit Quickbooks POS v.12.
It has an epic inventory template you can use. We've used it to build a data where we can easily reference compatible parts via EMC, Model ID, Manufacturer part number, Apple part number, color.
We've tested it on 12-14 year olds (my brother and sister) and they can easily reference parts in are data base.

Its a lot of work to build but this allows us to easily keep every apple part in stock and easily reference the compatible parts.

Currently attempting to build a data base w/ same references but for IC, SMC, GPU's etc for apple motherboards.

Also has a lot of lower merchant services rates, customer support is great, no monthly fee. Work orders can easily be referenced.

Great stuff.

 

[mohammed]

We currently are using Intuit Quickbooks POS v.12.
It has an epic inventory template you can use. We've used it to build a data where we can easily reference compatible parts via EMC, Model ID, Manufacturer part number, Apple part number, color.
We've tested it on 12-14 year olds (my brother and sister) and they can easily reference parts in are data base.

Its a lot of work to build but this allows us to easily keep every apple part in stock and easily reference the compatible parts.

Currently attempting to build a data base w/ same references but for IC, SMC, GPU's etc for apple motherboards.

Also has a lot of lower merchant services rates, customer support is great, no monthly fee. Work orders can easily be referenced.

Great stuff.

We are also using quick books POS , version 8 I think. Looking to upgrade to a newer version. I may be interested in purchasing the inventory template you built, if you are willing to sell. That sounds like a good idea, and a lot less time consuming to build off of something you built and tried.

 

[mnaty]

Louis, whats your thoughts on repairshopr's in-store experience. I found it very redundant and cumbersome for processing in store customers. Been looking for a system that is truely paperless for in-store. However, repairshopr ended up causing us to have to double down on intake paperwork. We first had to have customer written up on paper with signature and then transfer and upload the ticket info + scans into system after customer left. This doubling effect of paperwork often ended up at the bench level which sucked.

Currently just using our own custom intake form on wordpress+woocommerce and using approveme plugin for digital signing and helpdesk/ticket tracking plugin for workflow. Its not perfect, but neither was repairshopr and other than server ive got no ongoing monthly cost. This option eliminated the need to transfer paperwork back to bench at higher traffic times, but the ticket tracking of wordpress lacks some of the robustness that repairshopr has. One of those pick and choose your battle moments.

 

[spakhnyuk]

We use RepairShopr in the service department I work at and we love it. We use a ViewSonic touch screen monitor (with a Mac Mini) and have the customers sign the intake form during drop off on the screen. Repair Shopr MADE our check in/check out process paperless. We use a Dymo label maker to print the ticket labels that we stick on the machine during check in. We are able to sign a specific repair to a specific tech, and the note history is awesome. I honestly don't know how I would ever be able to not use RS. It totally transformed our service department. The best part is the developers are constantly improving it. Every friday they come out with a new (usually extremely useful) feature.

 

[larossmann]

What do you mean by double intake paperwork? I use the checkin system where they sign the terms of service on a touchscreen monitor, no dual paperwork for me. It makes a ticket and autoprints 2 labels, one for them to take, one for the computer, their signature on terms is digitally saved.. works wonders.

 

[spakhnyuk]

larossmann I second that. We do that exact thing in our shop. Very efficient system.

 

[larossmann]

There is a box where they sign, and then they have to tap a checkbox that says "I agree to the terms", is there really more necessary?

 

[CleverTech]

Hi Mohammed.
We currently aren't selling the inventory template and not sure if it will ever be for sale.
There is current talks of how we will be distributing it in the future but nothing exact at this moment.

If you need any help feel free to ask questions and I can help you to the best of my ability.

 

[mnaty]

Cant edit previous post. So to clarify. Statement regarding 10-20k plus server contracts should read as 'definitely would not use'

 

[larossmann]

Jeez.

I haven't been taken to court yet. I can't imagine it happening over some stupid laptop shit. At the end of the day this is a consumer device, chargeback and bad review is the worst one can hope for.

For chargebacks they could care less what was signed/agreed to/proven, it is just up to the discretion of the person deciding(usually in customer's favor).

Court is something I have limited experience with when it comes to consumer devices.

 

[mnaty]

Youre right, its rare and for the most part not necessary and that is why i think the pos companies are avoiding/backlogging inprovements to this feature. So much any other upgrades will show immediate and recognizable benefits... But good legal practices and process flow not only covers your ass, but also build trust with consumers when they are made to feel everything is transparent and easy to assimilate.

I think that most people using currently avail esign for repairdesk, if willing to admit, will say it works best when presented as sign here and done (ie. Dont read, just trust me).

Thx Louis for bearing with me while i vented and hopefully you never need to test the legal strength of your system .

 

[pcfriends]

im going to share what I learn on how to not have problems that involve court :

Don't do business with people with full gray hairs , people age 65 or more or if you know they are retired , they have all the time in the world to fight you , take you to court represent themselves because they learn that before they fight others before you , and that great advantage save them them the money of the lawyer the one you need to pay to fight them back , they are not going to be ok , even if you have a paper with their signature on the agreement , they will look for other weakness on your business , like taxes , license , illegal services or products , they will find the way they have nothing else to do anymore.

I hope it helps !

 

[larossmann]

Doing business with old people is fine so long as you understand a few basic truths. They understand and listen to half of what you say when it comes to technology. Not all old people, but some, hate technology. They resent technology. They see you as the enemy because you represent the technology that they hate.

My job is to make people happy through fixing their problems. For people who see technology AS the problem, I can never make them happy, so I do not do business with them; regardless of their age.

But yeah shit like data recovery for older people... if you give them their files and folders in the structure they were on their machine, they will LOSE THEIR MIND. You mean I have to reinstall applications, and reimport libraries, etc... I have had old people break down crying in the store because they had to remember their email password. Just crazy.

Be careful and always be thinking.