Any customer did reclaim for not giving back their bad lcds?

[JorgePayar]

I´d like to know if you had any experience about that or the worse experience that a customer gave you in any single way and how you solve the situation.

 

[larossmann]

The law in NYC is hilarious.

"In most cases, replaced parts must be returned to the customer."

When someone complains, I point out the law on the wall, "yes, in most cases. this isn't one of them"

I try to toss people like this out before they become a customer.

 

[mnaty]

Just put it in your contract that "price includes transfer of ownership of any salvagable parts for repair. All non salvagable parts will be recycled".

 

[mnaty]

Or maybe a better lingo for this is a "core charge". Works for automotive and battery industry.