For $29/mo, we provide access to advanced level technicians who will answer your questions on any Macbook board related matter to the best of their knowledge promptly & walk you through how to solve your problem so you can deliver a working board to your customer.
When I started screwing up and missing out on opportunities to make money that were greater than the cost of one's salary.
If I have to refund someone because I don't have the 15 minutes to have a discussion on how the LCD didn't crack on its own, what if that $$ was the cost of someone's salary that day? If I mess up a job because I am too flustered and don't get the $300 from it, that could be an entry level person's part time salary for that week.
I see it in terms of missed opportunities. Once the missed opportunity is greater than the salary of an entry level individual who would have prevented the missed opportunity, it's time to hire someone. From there, their salary will be based on what they can bring to the business in terms of new income.
Thanks, Louis. Opportunity cost is definitely what has me considering bringing someone in at this point. I certainly make more money in 4 hours of repairing boards than I do in 4 hours of sending emails/answering calls/packing things/cleaning boards/running to the post office. I'd love to have a solid 8 hours of actual repair time per day.
Will definitely have to get things moving on this, then. Do you have any recommendations for where to start with regards to the legal aspect of things? Who would I speak with to get all the information I need with regards to hiring someone? I want to make sure I do it the right way, of course.
I have never found anyone yet that was any good at repair. 99.9% of people that claim they are good at it are not even able to put 30 screws back in the correct location. Replacing a DC jack is already an achievement for most without ripping up the board or cables.
Finding someone to do your email and customer service should be a lot easier than finding someone that can fix boards. If you want a good repair person give them a few machines to fix and after they are done rip them apart and check how everything was put back together. I found that if someone is not able to identify and put 30 screws back in the correct location and not fucking up several flat cables can never get any good at this. You either have an eye for this stuff or you don't and most don't.
Certainly; I wouldn't be hiring someone to actually repair boards, but rather handle the legwork tasks and duties that take up 50% of my time, so that I can work more on boards/repairs, etc.